Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.
Focus on what needs immediate attention
1. The noise level in our building feels exciting but not overpowering.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our parking lots, lobbies, and worship center are at or less than 80% full.