Celebrate what you’re doing well
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.