Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Focus on what needs immediate attention
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.