Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”