Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.