Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. Our volunteers are well-trained and regularly show up on time.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.