Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.