Celebrate what you’re doing well
1. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
2. Our volunteers are well-trained and regularly show up on time.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.