Celebrate what you’re doing well
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. People walk out of church feeling better than when they came in.
3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.