Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. The noise level in our building feels exciting but not overpowering.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.