Celebrate what you’re doing well
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”
Focus on what needs immediate attention
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.