Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”
Focus on what needs immediate attention
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.