Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. We intentionally station volunteers where guests will potentially make decisions.