Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers are well-trained and regularly show up on time.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.