Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.