Celebrate what you’re doing well
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.