Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are well-trained and regularly show up on time.
3. We intentionally station volunteers where guests will potentially make decisions.