Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our parking lots, lobbies, and worship center are at or less than 80% full.
3. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
Focus on what needs immediate attention
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.