Celebrate what you’re doing well
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. The noise level in our building feels exciting but not overpowering.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”