Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.