Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. Our volunteers invite their friends to join their team.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.