Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”