Your church meets the expecation

Your church scored 59%
59%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    70%
  • People
    40%
  • Processes
    65%
  • Program
    60%
# Name Place People Processes Program Avg (%)
1 Ed Ollie 70 40 65 60 59
Church Average 70 40 65 60 59%

Detailed Report:

Celebrate what you’re doing well
  1. 1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  2. 2. We offer clear next steps to our guests to make it easier for them to connect with our church.
  3. 3. We intentionally station volunteers where guests will potentially make decisions.


Focus on what needs immediate attention
  1. 1. Our volunteers are well-trained and regularly show up on time.
  2. 2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  3. 3. Our volunteers invite their friends to join their team.
  • Review current areas of great alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      Absolutely true
    • We intentionally station volunteers where guests will potentially make decisions.
      Absolutely true
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      Absolutely true
    • The noise level in our building feels exciting but not overpowering.
      Absolutely true
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      Unsure
  • Analyze potential areas for better alignment
  • Celebrate current areas of great alignment
    • Our volunteers are well-trained and regularly show up on time.
      Absolutely false
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      Absolutely true
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      Absolutely false
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      Unsure
    • Our volunteers invite their friends to join their team.
      Absolutely false
  • Analyze potential areas for better alignment
  • Celebrate current areas of great alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      Absolutely true
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      Unsure
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      Absolutely true
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Unsure
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      Absolutely true
  • Analyze potential areas for better alignment
  • Celebrate current areas of great alignment
    • People walk out of church feeling better than when they came in.
      Absolutely true
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      Unsure
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      Absolutely true
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      Absolutely false
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      Absolutely true
  • Analyze potential areas for better alignment

Team Average Urgency Score

Participant Votes
0
0
0
0
1
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • Point ownership of the Guest Experience Team and appropriately placed resources to the same.
Enablers
  • Because every Sunday is someone’s first Sunday at Willow. Our objective is to provide an experience that brings them back next week.
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief