Celebrate what you’re doing well
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are well-trained and regularly show up on time.
3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.