Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We intentionally station volunteers where guests will potentially make decisions.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.