Celebrate what you’re doing well
1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. We offer clear next steps to our guests to make it easier for them to connect with our church.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.