Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.