Celebrate what you’re doing well
1. People walk out of church feeling better than when they came in.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We offer clear next steps to our guests to make it easier for them to connect with our church.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.