Celebrate what you’re doing well
1. People interested in volunteering are clear about their next steps and follow through on joining a team.
2. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. The noise level in our building feels exciting but not overpowering.