Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our volunteers are well-trained and regularly show up on time.