Celebrate what you’re doing well
1. Our volunteers are well-trained and regularly show up on time.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.