Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
Focus on what needs immediate attention
1. Our volunteers invite their friends to join their team.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.