Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We intentionally station volunteers where guests will potentially make decisions.
3. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
Focus on what needs immediate attention
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.