Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers are well-trained and regularly show up on time.
Focus on what needs immediate attention
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.