Celebrate what you’re doing well
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. People walk out of church feeling better than when they came in.
3. People interested in volunteering are clear about their next steps and follow through on joining a team.
Focus on what needs immediate attention
1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
2. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.