Celebrate what you’re doing well
1. We offer clear next steps to our guests to make it easier for them to connect with our church.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”
Focus on what needs immediate attention
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. We intentionally station volunteers where guests will potentially make decisions.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.