Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. People interested in volunteering are clear about their next steps and follow through on joining a team.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.