Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers are well-trained and regularly show up on time.
Focus on what needs immediate attention
1. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
2. Our volunteers invite their friends to join their team.
3. Volunteers are always well-informed and never tell me, “I didn’t know.”