Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. People walk out of church feeling better than when they came in.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Focus on what needs immediate attention
1. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
2. The noise level in our building feels exciting but not overpowering.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.