Celebrate what you’re doing well
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. We intentionally station volunteers where guests will potentially make decisions.
Focus on what needs immediate attention
1. People walk out of church feeling better than when they came in.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers are well-trained and regularly show up on time.