Barbara Claxton-1491 – Guest Ready Church

Your church scored 56%

56%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

Place

68%
People

61%
Processes

78%
Program

72%

#	Name	Place	People	Processes	Program	Avg (%)
1	Barbara Claxton	60	35	65	65	56
2	Pat	50	60	90	85	71
3	Marlene	65	65	75	65	68
4	Goldie	75	65	70	75	71
5	Lonnie Smith	90	80	90	70	83
	Church Average	68	61	78	72	70%

Detailed Report:

Celebrate what you’re doing well

1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
2. The noise level in our building feels exciting but not overpowering.
3. People walk out of church feeling better than when they came in.

Focus on what needs immediate attention

1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. Our volunteers invite their friends to join their team.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.

Review current areas of great alignment
- The noise level in our building feels exciting but not overpowering.
  
  Absolutely true

Analyze potential areas for better alignment
- It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
  Barbara Claxton Absolutely true
  
  Pat Unsure
  
  Marlene Absolutely true
  
  Goldie Absolutely true
  
  Lonnie Smith Absolutely true
- We intentionally station volunteers where guests will potentially make decisions.
  Barbara Claxton Unsure
  
  Pat Absolutely true
  
  Marlene Unsure
  
  Goldie Absolutely false
  
  Lonnie Smith Absolutely true
- Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  Barbara Claxton Absolutely false
  
  Pat Absolutely false
  
  Marlene Absolutely true
  
  Goldie Absolutely true
  
  Lonnie Smith Absolutely true
- Our parking lots, lobbies, and worship center are at or less than 80% full.
  Barbara Claxton Absolutely true
  
  Pat Absolutely false
  
  Marlene Unsure
  
  Goldie Absolutely true
  
  Lonnie Smith Unsure

Celebrate current areas of great alignment
- Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
  
  Absolutely true

Analyze potential areas for better alignment
- Our volunteers are well-trained and regularly show up on time.
  Barbara Claxton Absolutely false
  
  Pat Absolutely true
  
  Marlene Absolutely true
  
  Goldie Absolutely true
  
  Lonnie Smith Absolutely true
- Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
  Barbara Claxton Absolutely true
  
  Pat Unsure
  
  Marlene Absolutely true
  
  Goldie Unsure
  
  Lonnie Smith Absolutely true
- Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
  Barbara Claxton Absolutely false
  
  Pat Unsure
  
  Marlene Unsure
  
  Goldie Unsure
  
  Lonnie Smith Absolutely true
- Our volunteers invite their friends to join their team.
  Barbara Claxton Absolutely false
  
  Pat Unsure
  
  Marlene Unsure
  
  Goldie Absolutely true
  
  Lonnie Smith Absolutely true

Celebrate current areas of great alignment
- Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
  
  Absolutely true
- Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  
  Absolutely true

Analyze potential areas for better alignment
- Volunteers are always well-informed and never tell me, “I didn’t know.”
  Barbara Claxton Unsure
  
  Pat Absolutely true
  
  Marlene Absolutely true
  
  Goldie Unsure
  
  Lonnie Smith Absolutely true
- People interested in volunteering are clear about their next steps and follow through on joining a team.
  Barbara Claxton Unsure
  
  Pat Absolutely true
  
  Marlene Unsure
  
  Goldie Unsure
  
  Lonnie Smith Absolutely true
- Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  Barbara Claxton Unsure
  
  Pat Absolutely true
  
  Marlene Absolutely true
  
  Goldie Absolutely true
  
  Lonnie Smith Absolutely true

Celebrate current areas of great alignment
- People walk out of church feeling better than when they came in.
  
  Absolutely true
- We offer clear next steps to our guests to make it easier for them to connect with our church.
  
  Absolutely true

Analyze potential areas for better alignment
- We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
  Barbara Claxton Absolutely true
  
  Pat Absolutely true
  
  Marlene Absolutely true
  
  Goldie Unsure
  
  Lonnie Smith Absolutely true
- We understand our guests and their preferences – where they like to eat and what experiences they are used to.
  Barbara Claxton Absolutely false
  
  Pat Absolutely true
  
  Marlene Unsure
  
  Goldie Unsure
  
  Lonnie Smith Absolutely true
- We know the right volunteers are in the right places because guests frequently ask them for prayer.
  Barbara Claxton Absolutely false
  
  Pat Absolutely true
  
  Marlene Unsure
  
  Goldie Absolutely true
  
  Lonnie Smith Unsure

Team Average Urgency Score

Participant Votes

0

0

0

1

4

Not urgent
Hardly urgent
Unsure
Slightly urgent
Absolutely urgent

Hurdles

Volunteer adequacy, both in numbers and adherence to training.
COVID !!!!!!!
I feel we still have clique’s and that things are often just dropped on the community of church goers.
Moving out of our comfort zone

Enablers

So guests return.
We want people to feel the welcoming Spirit of God when they are in our church
First appearance and interaction is very important
Because we may be the last chance at reaching people when they come into our doors. I want them to feel comfortable, safe and wanted and to know their children and themselves are not just wanted but safe.
Because our church is at the place of demarcation and we must address the issues to move forward

assessment scores

Get your team ready for Decision Day
after all team members have taken the test.