Celebrate what you’re doing well
1. Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
2. Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Focus on what needs immediate attention
1. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. Our volunteers invite their friends to join their team.