Celebrate what you’re doing well
1. We understand our guests and their preferences – where they like to eat and what experiences they are used to.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.