Celebrate what you’re doing well
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. The noise level in our building feels exciting but not overpowering.
3. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
Focus on what needs immediate attention
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
3. We know the right volunteers are in the right places because guests frequently ask them for prayer.