Celebrate what you’re doing well
1. The noise level in our building feels exciting but not overpowering.
2. People walk out of church feeling better than when they came in.
3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
Focus on what needs immediate attention
1. Our volunteers are well-trained and regularly show up on time.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.