Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. The noise level in our building feels exciting but not overpowering.
Focus on what needs immediate attention
1. Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.