Your church meets the expecation

Your church scored 36%
36%

Needs improvement

Meets expectations

Exceeds expectations

Here's how you scored on your 4 Ps:

  • Place
    73%
  • People
    66%
  • Processes
    61%
  • Program
    65%
# Name Place People Processes Program Avg (%)
1 Lisa Gaston 55 40 20 30 36
2 Cathy Wetzel 80 60 60 70 68
3 Elisabeth Norwood 75 65 75 70 71
4 Mary Ostrom 80 100 90 90 90
Church Average 73 66 61 65 66%

Detailed Report:

Celebrate what you’re doing well
  1. 1. Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
  2. 2. The noise level in our building feels exciting but not overpowering.
  3. 3. People walk out of church feeling better than when they came in.


Focus on what needs immediate attention
  1. 1. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
  2. 2. Volunteers are always well-informed and never tell me, “I didn’t know.”
  3. 3. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
  • Review current areas of great alignment
    • The noise level in our building feels exciting but not overpowering.
      Absolutely true
    • Our parking lots, lobbies, and worship center are at or less than 80% full.
      Absolutely true
  • Analyze potential areas for better alignment
    • It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.
      • Lisa Gaston Unsure
      • Cathy Wetzel Absolutely true
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true
    • We intentionally station volunteers where guests will potentially make decisions.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Absolutely true
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true
    • Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Unsure
      • Elisabeth Norwood Absolutely false
      • Mary Ostrom Absolutely true
  • Celebrate current areas of great alignment
    • Our volunteers have a healthy attitude of serving and are prepared to go beyond just their scheduled time.
      Absolutely true
  • Analyze potential areas for better alignment
    • Our volunteers are well-trained and regularly show up on time.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Absolutely true
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true
    • Our volunteers have caught the vision cast by leadership and are always enthusiastic to serve.
      • Lisa Gaston Unsure
      • Cathy Wetzel Absolutely false
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true
    • Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
      • Lisa Gaston Unsure
      • Cathy Wetzel Absolutely true
      • Elisabeth Norwood Unsure
      • Mary Ostrom Absolutely true
    • Our volunteers invite their friends to join their team.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Unsure
      • Elisabeth Norwood Unsure
      • Mary Ostrom Absolutely true
  • Celebrate current areas of great alignment
    • Our children’s rooms are safe, clean, and organized, so parents aren’t forced to bring their kids to the service.
      Absolutely true
  • Analyze potential areas for better alignment
    • Volunteers are always well-informed and never tell me, “I didn’t know.”
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Absolutely false
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true
    • People interested in volunteering are clear about their next steps and follow through on joining a team.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Absolutely false
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true
    • Our volunteers are empowered to make spontaneous decisions without checking in with their team leader.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Absolutely true
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true
    • Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Absolutely true
      • Elisabeth Norwood Unsure
      • Mary Ostrom Absolutely true
  • Celebrate current areas of great alignment
    • People walk out of church feeling better than when they came in.
      Absolutely true
  • Analyze potential areas for better alignment
    • We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
      • Lisa Gaston Unsure
      • Cathy Wetzel Absolutely true
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true
    • We understand our guests and their preferences – where they like to eat and what experiences they are used to.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Unsure
      • Elisabeth Norwood Unsure
      • Mary Ostrom Absolutely true
    • We know the right volunteers are in the right places because guests frequently ask them for prayer.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Absolutely true
      • Elisabeth Norwood Unsure
      • Mary Ostrom Absolutely true
    • We offer clear next steps to our guests to make it easier for them to connect with our church.
      • Lisa Gaston Absolutely false
      • Cathy Wetzel Absolutely false
      • Elisabeth Norwood Absolutely true
      • Mary Ostrom Absolutely true

Team Average Urgency Score

Participant Votes
0
0
1
0
3
  • Not urgent
  • Hardly urgent
  • Unsure
  • Slightly urgent
  • Absolutely urgent
Hurdles
  • We have a small group of volunteers that are stretched thin.
  • Getting people involved
  • Age, finding new people, finding youth.
Enablers
  • I believe that we need to solve this problem in order to grow. We are missing opportunities with visitors.
  • Older population
  • We believe, we are inclusive, we are active, we care, we want people to enjoy what we enjoy.
assessment scores

Get your team ready for Decision Day
after all team members have taken the test.

Let's Debrief