Celebrate what you’re doing well
1. Our parking lots, lobbies, and worship center are at or less than 80% full.
2. The noise level in our building feels exciting but not overpowering.
3. People walk out of church feeling better than when they came in.
Focus on what needs immediate attention
1. Volunteers are always well-informed and never tell me, “I didn’t know.”
2. We intentionally station volunteers where guests will potentially make decisions.
3. We understand our guests and their preferences – where they like to eat and what experiences they are used to.