Celebrate what you’re doing well
1. We know the right volunteers are in the right places because guests frequently ask them for prayer.
2. Volunteers are always well-informed and never tell me, “I didn’t know.”
3. Our volunteers are well-trained and regularly show up on time.
Focus on what needs immediate attention
1. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
2. We are intentional about serving high-quality coffee and snacks so that our guests feel valued.
3. It’s easy for guests to locate the parking lots, entrances, restrooms, kids’ areas, and where to sit during service.