Celebrate what you’re doing well
1. We intentionally station volunteers where guests will potentially make decisions.
2. Our volunteers and staff are easy to identify and are able to provide answers when guests have questions.
3. Our cleanliness, paint, fixtures, supplies, and scents remind guests of a five-star hotel.
Focus on what needs immediate attention
1. Our volunteers save their conversations with friends for after service and are actively on the lookout to welcome new guests.
2. We know the right volunteers are in the right places because guests frequently ask them for prayer.
3. Our parking lots, lobbies, and worship center are at or less than 80% full.